Question 1

1. Are your herbal products and food items evaluated by health authorities?

Accepted Answer

Our products are intended for general dietary and wellness purposes only and are not designed to diagnose, treat, cure, or prevent any medical condition.

Question 2

2. Can I consume your herbs if I am taking prescription medication or pregnant?

Accepted Answer

If you are pregnant, nursing, taking prescription medications, or managing an underlying health condition, you should always consult a licensed healthcare professional before taking any new herbs or dietary supplements.

Question 3

3. Why does the color, taste or aroma of my herbal product look slightly different from my previous order?

Accepted Answer

Because we work with natural, ethically sourced herbs and raw food ingredients, minor variations in color, aroma, and taste naturally occur between harvesting seasons and batches. These variations do not affect product purity or quality.

Question 4

4. How should I store my herbs and food items to maintain freshness?

Accepted Answer

Unless specified otherwise on the product packaging, store all dried herbs, botanical mixes, and food items in a cool, dry place away from direct sunlight, heat, and moisture. Ensure packages are tightly sealed after opening.

Question 5

5. What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard) as well as secure digital wallets including PayPal, Apple Pay, and Google Pay. All payment transactions are encrypted and handled through PCI-DSS compliant payment gateways.

Question 6

6. Can I modify or cancel my order after placing it?

Accepted Answer

We process orders quickly to ensure prompt delivery. If you need to modify or cancel an order, please email us at sales@natureboostplus.com within 2 hour of placing your order. Once an order has entered fulfillment or shipping, it cannot be canceled.

Question 7

7. How long will it take to receive my order?

Accepted Answer

Orders are processed within 1 to 3 business days. Standard local shipping typically takes 2-5 business days, express shipping takes 1-2 business days, and international shipping takes 7-14 business days depending on destination and custom clearance.

Question 8

8. Do you ship internationally, and who pays for customs fees?

Accepted Answer

Yes, we ship selected products internationally. Any local customs duties, import taxes, or regional clearance fees assessed by local authorities are the sole responsibility of the customer.

Question 9

9. Returns, Refunds & Damaged Goods

Accepted Answer

Food Safety & Hygiene Exclusion: Due to health, safety, and hygiene regulations governing consumable items, we cannot accept returns or exchanges on opened food items, unsealed herbal products, or custom-blended formulations.

Question 10

10. What should I do if my order arrives damaged, defective, or incorrect?

Accepted Answer

If your package arrives damaged or you receive the wrong product, please contact us at sales@natureboostplus.com within 24 hours of receipt. Please include: Your Order Number Clear photo or video of the damaged product and original outer packaging Upon verification, we will issue a full refund or dispatch a free replacement.

Question 11

11. How long do refunds take to process?

Accepted Answer

Approved refunds are credited back to your original payment method within 7 to 14 business days, depending on your financial institution's processing times.

FAQ

Frequently asked questions